This section describes how to configure the RTVRules data server, located in your RTViewCentral/projects/rtview-rtvrules directory.
RTVRules reduces the number of escalated, low-level alerts to upper management tiers. This enables you to, for example, set a time frame for IT to resolve an alert before the alert is escalated.
To configure this behavior, you use the EM-SERVICE CI Type in the Administration - CMDB Admin display to establish dependencies among Services, then use the Duration attribute in the Administration - Alert Administration display to delay the execution of the following alerts:
RtvEmServiceAlert: This discrete alert is generated when a Service has one or more alerts on any associated CIs.
RtvEmServiceAlertImpactHigh: This limits alert is generated when a Service has an Alert Impact value that exceeds the specified threshold on any associated CI.
Note: Unexpected behavior can arise if loops in the relationships among Services are created.
If relationships are not yet established among Services, define these relationships using the new CI Type in the Administration - “CMDB Admin” display. For details, see Configure the Service Data Model, “EM-SERVICE CI Type”.
Edit the RTViewCentral/bin/start_servers.bat/sh file and RTViewCentral/bin/stop_servers.bat/sh file to uncomment the RTVRules section near the end of the scripts.
Execute the stop_servers script, located in the RTViewCentral/bin directory, then the start_servers script (or start_servers.sh for UNIX) to restart the Central Servers.
Note: This starts the databases, Central Server, Display Server, RTView Manager and RTVRules.
In the Monitor, open the Administration -“Alert Administration” display and enable the RtvEmServiceAlert and RtvEmServiceAlertImpactHigh alerts.
You have finished configuring the RTVRules.