Configure User and Role Management

This section describes how to configure RTView Enterprise user and role Management. Use Role Management to permit and deny access to displays as well as some functionality in certain displays based on the logged in user or role. The alert, CMDB administration and other administration views check the role of the logged in user to prevent users that are not the admin or super role from saving settings. The RTView Alert Table checks the role of the logged in user to hide buttons based on the role of the logged in user. You can also set substitutions on your users and roles to filter what portion of the CMDB is visible in the Service Tree, Service Views and Alerts tabs as well as the CMDB Administration view.

The following figure illustrates the RTView Enterprise components that are the subject of this section.

To configure Role Management you define your users and user roles by editing the users.xml and roles.xml files, located in the RTViewCentral/projects/rtview-server directory. In the users.xml file you specify each user name, the associated encrypted password, role and optional substitutions to filter what portion of the CMDB is visible for that user. In the roles.xml file you specify, per role, the included and excluded displays, and optional substitutions to define what portion of the CMDB is visible for that role. There is no limit to the number of roles and users you can add to the files. By default, all substitutions are set to * (asterisk), which specifies no role restrictions under the RTViewCentral/projects/rtview-server directory.

For details on users.xml and roles.xml syntax, see Role Based Security/Configuration in the RTView Core® User’s Guide at If you want to integrate RTView Enterprise with LDAP or other user and security management systems, see Custom Security Managers in the RTView Core® User’s Guide.