Configuration Steps

This section describes how to configure the Service Model using the RTView Configuration Application and the RTView Enterprise Admin tab / CMDB Admin display.

This section assumes you configured the CMDB database connection. If not, see Configure RTViewCentral Databases.

1. Open the RTView Configuration Application, go to Server Configuration/Service Model and:

• Toggle on Read Service Model from Database to organize CIs in COMPONENTS displays.

• Toggle on Organize Services by CIType if you want to include CIs in Infrastructure Owner displays (recommended).

  

2. Under Service Model Categories, enter category names in a semi-colon separated list format for each field. Optionally, change the Default Environment Filter.

3. Click  to save your changes, then click to apply them.

Start RTViewCentral and go to the Admin tab / CMDB Admin display:

See the following instructions to:

• Add CIs to the CMDB

• Delete a CI

• Edit CI Properties

• Create, Delete, Rename or Merge Owners, Areas, Groups or Services

• Move a Service, Group or Area