The ALERTS tab provides a view of the current active alerts in the system and allows you to manage those alerts by owning them, acknowledging them, and/or suppressing them. You can navigate and filter the alert list by using the service tree to focus on alerts by logical or service groupings. This tab is customizable and can be interfaced with an existing trouble ticket system so that alerts that require an action can be tracked and managed by those systems.
This tab allows you to filter the navigation tree content by service and environment (see figure below). The environment you select also sets the Environment filter on the main panel. Note that changing the Environment filter on the main panel does not set the Environment filter in the navigation panel.
Each level within the Alerts tab service tree has a red, yellow, or green icon next to it, which indicate the highest alert level for that particular Owner, Area, Group, or Service. These icons allow you to instantly recognize problem areas within your system and allow you to drill down to quickly find the source of the issue. A red icon 
indicates that one or more alerts exceeded their ALARM LEVEL threshold, a yellow icon 
indicates that one or more alerts exceeded their WARNING LEVEL threshold, and a green icon 
indicates that no alerts exceeded their WARNING or ALARM LEVEL threshold.
The Owner, Area, and Group automatically display the icon representing the highest level alert for their associated services with red (ALARM LEVEL threshold exceeded) being the most serious, yellow (WARNING LEVEL threshold exceeded) being intermediate, and green meaning everything is functioning normally. For example, if any of the services within a particular Owner>Area>Group have one or more alerts that exceeded their ALARM LEVEL threshold and, hence, have a red icon next to it in the tree, then the associated Owner, Area, and Group levels will also have the same red icon. In the example below, you can see that the MQ Broker service has one or more alerts that exceeded their ALARM LEVEL threshold and has a red indicator. As a result, the Owner, Area, and Group also have the red indicator
If the highest alert level for the services within a particular Owner>Area>Group is a service that has one or more alerts that exceeded their WARNING LEVEL threshold and, hence, has a yellow icon next to it in the tree, then the associated Owner, Area, and Group levels will also have the same yellow icon. In the example below, you can see that the DB2 database has one or more alerts that exceeded its WARNING LEVEL threshold and has a yellow indicator. Since none of the other services in this particular tree have alerts that exceeded their ALARM LEVEL threshold, then the associated Owner, Area, and Group also have the yellow indicator since the WARNING LEVEL threshold is the highest alert level threshold exceeded.
To access the following displays, select one of the following options from the drop-down in the upper left-hand corner of the display to view the associated display:
|
Drop-down Option |
Display |
Description |
|---|---|---|
|
Current |
This display allows you to track and manage all alerts that have occurred in the system, as well as to add comments, acknowledge, or assign Owners to alerts. |
|
|
History |
This display allows you to track the history of any alert that has occurred in your RTView Enterprise system. |
Note: When selecting an option at any level, the display that opens by default will be the one that was last selected. For example, if History was the display that was previously selected, History will display by default again.
When you select an option at any of the Owner>Area>Group>Services levels in the RTView Alerts Table display, the display automatically filters the list of alerts based on the level you selected. For example, if you were to select the IBM-MQ option at the Group level, then the filter will be set to Owner=Infrastructure, Area=Middleware, Group=IBM-MQ (the option at the level you selected), and Service and Environment will be set to * (or all services and environments for that particular Group).
If you were to select the Middleware option at the Area level, then the filter will be set to Owner=Infrastructure, Area=Middleware (the option at the level you selected), and Group and Service and Environment will be set to * (or all groups, services, and environments for that particular Area).
If you were to select the Middleware option at the Area level, then the filter will be set to Owner=Infrastructure, Area=Middleware, Group=IBM-MQ, Service=MQ-BROKER, and Environment=DEMOSITE (the option at the level you selected).
If you select the Current option from the drop-down list, the following button is available on the RTView Alerts Table display. Select the following button to open the associated display:
|
Button |
Display |
Description |
|---|---|---|
|
This display allows you to set global or override alert thresholds. |