Service Summary

View alert states at the component-level per Service, manage alerts, obtain component details such as the number of active alerts for the component, which operating system the component uses and the Data Server associated with the component.

Use this display to monitor a Service in a specific Group or Environment anywhere in your organization, and determine whether a component is malfunctioning.

The table lists all components for a selected Service. Each row in the table is a different CI (configurable item or component). Each CI can have multiple alerts. Click a row to view details in the lower table about any alerts associated with the CI.

Use the available drop-down menus or right-click to filter data shown in the display. Click Sort

to order column data. Double-click a row to drill-down to a summary page describing information relevant to this CI. This action can also be performed by selecting (a single click) on a row and selecting the Go to CI button.

Note: The “Up” Arrow (

) opens the most recently viewed display under Multi Area Service Views. For example, if the last viewed display under Multi Area Service Views was Services CI Type Summary, then clicking

opens the Services CI Type Summary display.

Fields and Data This display includes:
	Service Name	The name of the selected Service.
	Criticality	The Criticality (rank of importance) specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality. This value is used to determine the value for Alert Impact.
	CI Count	The total number of configurable items in the display.
CI Table for Selected Environment This table lists all CIs for the selected Environment. Each row in the table is a CI. Each CI can have multiple alerts. Click a row to view details about any alerts associated with the CI in the lower table. Double-click a row to drill-down to a summary page describing information relevant to this CI. This action can also be performed by selecting (a single click) on a row and selecting the Go to CI button.
	CI Type Filter	Select a CI Type to display in the table or select All CI Types.
	Go to CI	Drill-down to a summary page describing information relevant to this CI.
	CIType	The type of CI.
	Quality	Shows whether performance metrics are being received from the CI: Performance metrics are not being received from the CI. Performance metrics are being received from the CI.
	Severity	Shows the most critical alert state for the selected CI: One or more alerts exceeded their ALARM LEVEL threshold. One or more alerts exceeded their WARNING LEVEL threshold. No alert thresholds have been exceeded.
	Alerts	The number of currently active alerts for the selected CI.
	Region	The name of the Region for the CI.
	SiteName	The name of the Site for the CI.
	OSType	The operating system currently running on the CI.
	City	The name of the City for the CI.
	Country	The name of the Country for the CI.
	Data Server	The name of the Data Server with which the CI is associated.
	Selected CI	Shows the CI Type selected in the upper table.
	All	Shows all active alerts for all CIs associated with the CI Type selected.

Alerts Table This table lists all open, unsuppressed alerts associated with the selection in the upper table. Each row in the table is a different active alert. Select one or more rows, right-click to open the Alert popup menu and choose an action to perform on the alert(s): Details, Own, Suppress, Close, Annotate or Options. Use the sort button to order column data. The row color indicates the following: Red indicates that one or more alerts exceeded their ALARM LEVEL threshold in the table row. Yellow indicates that one or more alerts exceeded their WARNING LEVEL threshold in the table row. Green indicates that no alerts exceeded their WARNING or ALARM LEVEL threshold in the table row. Gray indicates that the alert engine that is hosting the alert is not connected, not enabled or not initialized. When you select a gray row the Own, Suppress, Unsuppress, Close, Annotate, Options and Details buttons are disabled. Opens the Alerts Table display in a new window.
Own	Click to assign an Owner for the selected alert(s). This button is only visible to users with Administrator privileges. This button is disabled when you select a gray row.
Suppress	Click to suppress the selected alert(s). This button is only visible to users with Administrator privileges. This button is disabled when you select a gray row.
Close	Click to close the selected alert(s). This button is only visible to users with Administrator privileges. This button is disabled when you select a gray row.
Details	Select an alert, right-click and choose Alert/Details to open the Alert Detail window and view alert details. Or, double-click an alert to open the Alert Detail window.
Annotate	Select one or more alerts, right-click and choose Alert/Annotate to open the Set Owner and Comments dialog and enter comments or change alert owner.
Options	Select an alert, right-click and choose Alert/Options to open the Alert Options dialog. This dialog is provided for customizing your own alert options.
	First Occ	The date and time the alert first occurred.
	Last Occ	The date and time the alert last occurred.
	Count	The number of times the alert was generated.
	Sup	When checked, the alert has been suppressed by a user.
	Owner	The named owner assigned by the administrator.
	Alert Name	The name of the alert.
	Primary Service	The name of the Service with which the alert is associated.
	CI	The CI alert source.
	Alert Text	Description of the alert.
	AlertClass	An optional alert field which can be used when integrating with other alerting systems.
	CompID	An optional alert field which can be used when integrating with other alerting systems.
	TicketID	An optional alert field which can be used when integrating with other alerting systems.
	TicketGroup	An optional alert field which can be used when integrating with other alerting systems.