View data from the All Management Areas - Area Heatmap in a tabular format: all alert states (alert Impact, Severity, Count, Criticality and CI Count) for all Areas, Owners and Environments. Each row in the table is a different Area (for example, Applications, Demo Systems and so forth). Use this display to check the status of your systems by Area, Owner and Environment, and to compare detailed metrics across all Areas in your organization.
Use the available drop-down menus or right-click to filter data shown in the display. Click Sort 
to order column data. Drill-down and investigate by clicking a row in the table to view details for the selected Area in the display that was last selected under Multi Area Service Views. For example, if the last selected display under Multi Area Service Views was Group / Service Table, then clicking an Area in the heatmap results in displaying details in the Group/Service Table display.
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Row Color Code: Tables with colored rows indicate the following: |
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Filter By: The following filtering options are typically included: |
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Owner: Choose an Owner to see metrics for Areas associated with that Owner. Area: Choose an Area to see metrics for Groups associated with that Area and Owner. Group: Choose a Group to see metrics for Services associated with that Group, Area and Owner. Service: Choose a Service to see metrics for Environments associated with that Service, Group, Area and Owner. Env: Choose an Environment to see metrics for Environments associated with that Service, Group, Area and Owner. |
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Fields and Data This display includes: |
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Area Count |
The current number of Areas shown in the table. |
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(Table) Each row in the able is a different Area. |
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Owner |
The name of the person or Group the Area is designated to. |
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Area |
The name of the Area where the alert data originated. |
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Severity |
The maximum level of alerts in the Area. Values range from 0 to 2, where 2 is the greatest Severity:
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Criticality |
The Criticality (rank of importance) specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views / CI Service Table display, which range from A to E, where A is the highest Criticality. This value is used to determine the value for Alert Impact. |
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Max Alert Impact |
The highest value that Alert Impact has had for the Area. |
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Alert Count |
The total number of critical and warning alerts for the Area. |
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CI Count |
The total number of configurable items associated with the Area. |
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Red indicates that one or more alerts exceeded their ALARM LEVEL threshold in the table row.
Yellow indicates that one or more alerts exceeded their WARNING LEVEL threshold in the table row.
Green indicates that no alerts exceeded their WARNING or ALARM LEVEL threshold in the table row.
