To interpret RTView Enterprise displays it is helpful to understand the Service Data Model. The Service Data Model, also referred to as the CMDB, is a database that forms the fundamental structure of all RTView Enterprise displays, and enables data aggregation and filtering.
The Service Data Model has a four level hierarchy which is, from the highest level (Owner) to the lowest level (Service):
Owner
Area
Group
Service
The Service Data Model maps all the component IDs (CIs) in your RTView Enterprise system to one or more Services (CIs are items being monitored by RTView Enterprise--servers, processes and so forth--anything that can be configured). Each Service is mapped to a Group, each Group to an Area and each Area to an Owner. Displays are organized and populated with data according to this hierarchy. This mapping enables RTView Enterprise to aggregate data for several hundreds of CIs, and allows objects (heatmaps, tables and so forth) to filter data shown according to user selections.
For details about the configuring the Service Data Model, see the Configure Service Data Model section.