The displays described in this section are only accessible from other displays. These displays are used for managing alerts at the component level.
This View includes the following displays:
Alerts History Table - HTML: Track historical alerts that have occurred in your monitoring system.
Alerts Table by Component - HTML: Track alerts associated with CIs shown in a display.
Alert Detail for Component - HTML: Investigate an alert instance and its history.
Alert Configuration for Component - HTML: Refine alert threshold settings.
Use this display to track the history of alerts, including cleared alerts in your monitoring system. There is one row in the table for each update to each alert.
Choose a Data Server from the drop down to filter alerts shown in the table. The Alerts History Table only shows alerts associated with the selected Data Server.
Select Expand Alert Index to separate each column in the Alert Index into different lines of text. When unselected, the Alert Index remains as a single line, with all index parts separated by semicolon (;).
Select History Alerts to show all historical alerts. When unselected, only current alerts are shown in the table.
You can search, filter, sort and choose columns to include by clicking a column header icon (to the right of each column label) and selecting Filter, Sort Ascending, Sort Descending or Columns. Right-click on a table cell to Export to Excel.
As an alternative to the Alerts Table, use the Alerts Table by Component to track and manage all alerts that are specifically associated with the CIs shown in a display.
You access the Alerts Table by Component by clicking 
(the alert status icon) in the title bar of other displays. The display in which you click 
is the source display.
Package provides the technology label associated with the alerts shown. For example, Jvm, Tomcat and Host are the technology labels for Java Virtual Machines, Tomcat applications and servers (respectively). These labels are also correlated with the RTView solution package names (for example, the Solution Package for Host Agent). Category lists all alert categories related to the source display.
Use the ACK and Cleared drop-downs to filter the table by All, True or False.
See the Alert Level column icon, where:
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The alert reached its ALARM LEVEL threshold in the table row. |
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The alert reached its WARNING LEVEL threshold in the table row. |
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To investigate, click:
to open the Alert Detail for Component where you can see the current and historical conditions that precipitated the alert being executed.
to open the summary display for the CI associated with the alert where you can investigate utilization metrics for the CI leading up to the alert being executed.
You can search, filter, sort and choose columns to include by clicking a column header icon (to the right of each column label) and selecting Filter, Sort Ascending, Sort Descending or Columns. Right-click on a table cell to Export to Excel. Use Ctrl + click or Shift + click to select multiple alerts.
With one or more alerts selected, click 
to set the alert(s) owner field, 
to acknowledge the alert(s), 
to clear the acknowledgement on previously acknowledged alert(s), 
to add a comment to the alert(s).
You must be logged in as rtvalertmgr or rtvadmin to perform the Own, Ack, Unack, or Comment actions. Otherwise, you get an error dialog.
Use the Alert Detail for Component display to investigate current and historical activity of a specific alert instance as it applies to the associated CI, and also compare against Metric History trends of the associated CI. A trend graph for the CI associated with the alert instance. You can hover over the trend graph to see the values at a particular time. You can specify the time range for the trend graph and view data based on a log scale, which enables visualization on a logarithmic scale and should be used when the range in your data is very broad.
Access the Alert Detail for Component display by clicking 
in the Alerts Table or 
in the Alerts Table by Component display.
The Alert History table at the bottom of the display contains a row of data for each time the alert instance was updated. See the alert ID, Row Update Time, Cleared status and Reason, Owner and the Alert Level column icon, where:
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The alert reached its ALARM LEVEL threshold in the table row. |
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The alert reached its WARNING LEVEL threshold in the table row. |
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You can search, filter, sort and choose columns to include by clicking a column header icon (to the right of each column label) and selecting Filter, Sort Ascending, Sort Descending or Columns. Right-click on a table cell to Export to Excel. Use Ctrl + click or Shift + click to select multiple alerts.
To investigate, click:
to see utilization conditions for the CI associated with the alert in a summary display.
to open the Alert Configuration for Component display where you can see, modify and refine alert threshold settings for that particular alert. A trend graph traces the relevant alert metric for the CI so you can adjust thresholds in real-time.
Use the Alert Configuration for Component display to see, modify and refine alert threshold settings for a particular alert. A trend graph traces the history of the relevant metric for this alert so you can adjust thresholds in real-time. You can also modify alert thresholds, add an override alert and toggle ON or OFF 
both global and override alerts.
Access the Alert Configuration for Component display by clicking 
in the Alert Detail for Component display.
The bottom half of the display provides a Metric History trend graph which traces the performance metric pertaining to the alert. You can hover over the trend graph to see the values at a particular time. You can specify the time range for the trend graph and view data based on a log scale, which enables visualization on a logarithmic scale and should be used when the range in your data is very broad.
You must be logged in as rtvalertmgr or rtvadmin to modify alerts.
