to include or exclude labels in the heatmap. Move your mouse over a rectangle to see additional information. By default, this display shows Alert Impact.
View heatmap of alert states for CIs associated with a Service. The heatmap organizes CIs by the Service selected. Each rectangle in the heatmap represents a CI (for example, localhost-14). Each Metric (selected from the drop-down menu) has a color gradient bar that maps relative values to colors.
Use the available drop-down menus or right-click to filter data shown in the display. Use the check-boxesto include or exclude labels in the heatmap. Move your mouse over a rectangle to see additional information. By default, this display shows Alert Impact.
Note: The “Up” Arrow (
) opens the most recently viewed display under Multi Area Service Views. For example, if the last viewed display under Multi Area Service Views was Services CI Type Summary, then clicking 
opens the Services CI Type Summary display.
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Filter By: The following filtering options are typically included: |
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Owner: Choose an Owner to see metrics for Areas associated with that Owner. Area: Choose an Area to see metrics for Groups associated with that Area and Owner. Group: Choose a Group to see metrics for Services associated with that Group, Area and Owner. Service: Choose a Service to see metrics for Environments associated with that Service, Group, Area and Owner. Env: Choose an Environment to see metrics for Environments associated with that Service, Group, Area and Owner. |
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Metric: Choose the type of metric to show in the heatmap. Each metric has its own gradient bar that maps relative values to colors: |
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Alert Impact |
The product of the maximum Alert Severity of alerts in the heatmap rectangle multiplied by the maximum Criticality of alerts in the heatmap rectangle. Values range from 0 - 10, as indicated in the color gradient |
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Alert Severity |
The maximum level of alerts in the heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient
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Alert Count |
The total number of critical and warning alerts in the heatmap rectangle. The color gradient |
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Criticality |
The maximum level of Criticality (rank of importance) in the heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views - “CI / Service Table” display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values). |
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bar, where 
bar, where 
Yellow indicates that one or more metrics have reached their alarm threshold. Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 
Green indicates that no metrics have reached their alert thresholds. Metrics that have not exceeded their specified thresholds have an Alert Severity value of 
bar, populated by the current heatmap, shows the value/color mapping. The numerical values in the gradient bar range from 
bar, where