Services History Heatmap

View history heatmap of alert states, over time, for Services in one Area, filtered by Group and Environment.

The history heatmap displays Services from one or more Groups and Environments of a given Owner and Area. Each row in the heatmap represents a different Service. The row color shows the Alert Impact or Alert Severity of a Service across time.

Use the available drop-down menus or right-click to filter data shown in the display. Mouse-over each row to see the time of alert state changes for particular Service occurred. For example, you can see at what time an alert state changed from green to red. Use the check-boxes

to include or exclude labels in the heatmap. Drill-down and investigate by clicking a row in the heatmap to view details in the last display that was viewed under either the Service Summary Views or Key Metric Views. For example, if the last selected display was the Service Summary display under Service Summary Views and you clicked on a row in the Services History Heatmap, the details would display in the Service Summary display. If the last selected display was the Service KM Table display under Key Metrics Views, then clicking a row in the Services History Heatmap displays the details in the Service KM Table.

Note: The “Up” Arrow (

) opens the most recently viewed display under All Management Areas. For example, if the last viewed display under All Management Areas was Area Table, then clicking

opens the Area Table display.

Filter By:

The following filtering options are typically included:

Owner: Choose an Owner to see metrics for Areas associated with that Owner.

Area: Choose an Area to see metrics for Groups associated with that Area and Owner.

Group: Choose a Group to see metrics for Services associated with that Group, Area and Owner.

Service: Choose a Service to see metrics for Environments associated with that Service, Group, Area and Owner.

Env: Choose an Environment to see metrics for Environments associated with that Service, Group, Area and Owner.

Color Code:

Row color indicates the following:

Red indicates that one or more alerts exceeded their ALARM LEVEL threshold in the row.

Yellow indicates that one or more alerts exceeded their WARNING LEVEL threshold in the row.

Green indicates that no alerts exceeded their WARNING or ALARM LEVEL threshold in the row.

Time Range

Select a time range from the drop down menu varying from 2 Minutes to Last 7 Days, or display All Data. By default, the time range end point is the current time.

To change the time range for the graph, click Open Calendar , choose the date and time, then click OK. Or enter the date and time in the text field using the following format: MMM dd, YYYY HH:MM. For example, Aug 21, 2011 12:24 PM.

Use the navigation arrows to move forward or backward one time period. NOTE: The time period is determined by your selection from the Time Range drop-down menu.

Click Restore to Now to reset the time range end point to the current time.