Group/Service Heatmap

View heatmap of alert states for Services in one or all Areas, filter by Group or Environment, and optionally show Service Names. The heatmap organizes Services by one or all Areas. Each rectangle in the heatmap represents a Service (for example, Applications, Demo Systems and so forth), which are grouped by Area. The rectangle size represents the number of CIs in the Service; a larger size is a larger value.

Use the available drop-down menus or right-click to filter data shown in the display. Use the check-boxes

to include or exclude labels in the heatmap. Move your mouse over a rectangle to see additional information. Drill-down and investigate by clicking a rectangle in the heatmap to view details in the last display that was viewed under either the Service Summary Views or Key Metrics Views. For example, if the last selected display was the Service Summary display under Service Summary Views and you clicked on a rectangle in the Group / Service Heatmap, the details would display in the Service Summary display. If the last selected display was the Service KM Table display under Key Metrics Views, then clicking a rectangle in the Group / Service Heatmap displays the details in the Service KM Table.

Note: The “Up” Arrow (

) opens the most recently viewed display under All Management Areas. For example, if the last viewed display under All Management Areas was Area Table, then clicking

opens the Area Table display.

Filter By:

The following filtering options are typically included:

Owner: Choose an Owner to see metrics for Areas associated with that Owner.

Area: Choose an Area to see metrics for Groups associated with that Area and Owner.

Group: Choose a Group to see metrics for Services associated with that Group, Area and Owner.

Service: Choose a Service to see metrics for Environments associated with that Service, Group, Area and Owner.

Env: Choose an Environment to see metrics for Environments associated with that Service, Group, Area and Owner.

Metric: Choose the type of metric to show in the heatmap. Each metric has its own gradient bar that maps relative values to colors:
	Alert Impact	The product of the maximum Alert Severity of alerts in the heatmap rectangle multiplied by the maximum Criticality of alerts in the heatmap rectangle. Values range from 0 - 10, as indicated in the color gradient bar, where 10 is the highest Alert Impact.
	Alert Severity	The maximum level of alerts in the heatmap rectangle. Values range from 0 - 2, as indicated in the color gradient bar, where 2 is the highest Alert Severity. Red indicates that one or more metrics have reached their alarm threshold. Metrics that have exceeded their specified ALARM LEVEL threshold have an Alert Severity value of 2. Yellow indicates that one or more metrics have reached their alarm threshold. Metrics that have exceeded their specified WARNING LEVEL threshold have an Alert Severity value of 1. Green indicates that no metrics have reached their alert thresholds. Metrics that have not exceeded their specified thresholds have an Alert Severity value of 0.
	Alert Count	The total number of critical and warning alerts in the heatmap rectangle. The color gradient bar, populated by the current heatmap, shows the value/color mapping. The numerical values in the gradient bar range from 0 to the maximum count of alerts in the heatmap. The middle value in the gradient bar indicates the average alert count.
	Criticality	The maximum level of Criticality (rank of importance) in the heatmap rectangle. Values range from 1 to 5, as indicated in the color gradient bar, where 5 is the highest Criticality. Criticality is specified in the Service Data Model (CMDB) by your administrator. Criticality values are listed in the Component Views - “CI / Service Table” display, which range from A to E, where A is the highest Criticality (level 5 maps to a Criticality of A and level 1 maps to a Criticality of E with equally spaced intermediate values).