, a rectangle is green when the value is close to 0 changing to yellow, orange and red as the value gets closer to 100. Values at or over 100 are shown as red.
View Key Metrics current data for one or more Services in your CMDB hierarchy in a heatmap. The Service KM Heatmap provides one view of all your Services and whether they are approaching an alert condition.
The most important overview of your Services is the Alert Impact View. The Alert Impact View lets you know what is a problem NOW. The Service KM Heatmap gives you a proactive view of which Services might be approaching a serious problem so that you can take action before they become critical. First look at the Alert Impact View to address current issues, then move to the Service KM Heatmap for proactive analysis.
The colors in the display are determined by the Threshold % and Quality values. As shown in the color gradient bar , a rectangle is green when the value is close to 0 changing to yellow, orange and red as the value gets closer to 100. Values at or over 100 are shown as red.
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Select Group By Service to include the Group and Service labels in the display. Select Expand Metrics to include the Metric Name, Metric Value and Threshold labels in the display.
For an overview about the Key Metrics feature, see Key Metrics Views.
For Key Metrics definitions by technology, see Available KM Metrics and Alerts .
Use the available drop-down menus or right-click to filter data shown in the display. Drill-down and investigate by double-clicking a rectangle in the display to view details in the corresponding display.
Note: The “Up” Arrow (
) opens the most recently viewed display under Multi Area Service Views. For example, if the last viewed display under Multi Area Service Views was Services CI Type Summary, then clicking 
opens the Services CI Type Summary display.
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Filter By: The following filtering options are typically included: |
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Owner: Choose an Owner to see metrics for Areas associated with that Owner. Area: Choose an Area to see metrics for Groups associated with that Area and Owner. Group: Choose a Group to see metrics for Services associated with that Group, Area and Owner. Service: Choose a Service to see metrics for Environments associated with that Service, Group, Area and Owner. Env: Choose an Environment to see metrics for Environments associated with that Service, Group, Area and Owner. |
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You can also filter KMs by CI Name, CI Type and Metric Name. To modify the CI Name, CI Type or Metric Name filter, right-click on an item in the display and select CI Name, CI Type or Metric Name from Add To Filter or Remove From Filter, then click Apply Filter 
. The Filter: field shows filter parameters and is highlighted in blue after it is applied. Click Clear 
to clear the filter.
Note: The Metric Name filter is only editable or applied when the Expand Metrics checkbox is selected.
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Fields and Data This display includes: |
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Show CIs with KMs only (x) |
When selected, hides any CIs that do not have KMs defined. The number following the label (x) is the number of CIs with KMs defined. |
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Group By Service |
When selected, includes the Service Group and Service Name in the KM data. CIs that are included in multiple Services will appear multiple times, once for each Service they are associated with. |
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Group Names |
When selected, includes the Group Name in the display. Only available if Group By Service is selected. |
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Service Names |
When selected, includes both the Group Name and Service Name in the display. Only available if Group By Service is selected. |
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CI Types |
When selected, includes the CI Type in the display. If Group By Service is selected, this is shown in addition to the Group Name and Service Name. |
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Expand Metrics |
When selected, shows one element (for example, a table row, status history row or heatmap cell) per KM per CI. When not selected, shows one element per CI with the aggregated value of all KMs for that CI. KMs are aggregated by taking the maximum Threshold % and the minimum Quality value for the CI. |
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The No Data No KM indicates the Quality value for the data. If no KMs are defined for the CI Type, the Quality is set to 0 and the color is shown as teal. If KMs are defined for the CI Type, but no data was returned when the metric was queried, the Quality is set to -1 and the color is shown as gray. If data was received for the metric, the Quality is set to 1 and the color is set based on the Threshold % value as described above. If the If the Expand Metrics checkbox is selected, this is the Quality of a single KM. If the Expand Metrics checkbox is not selected, this is the lowest Quality for all of the KMs on the CI. |
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The gradient bar is the legend for the display colors, which are determined by the Threshold % and Quality values. A row is green when the value is close to 0 changing to yellow, orange and red as the value gets closer to 100. Values at or over 100 are shown as red.
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Constant Group Size |
When selected, Groups are equally sized in the display. When not selected, Groups are sized according to the number of elements in the Group (a Group containing the most elements is rendered with the largest rectangle). |
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Filter: |
Shows the current filter parameters and is highlighted in blue when the filter is applied. By default, all data is shown: CI Name=* | CI Type=* | Metric Name(disabled)=* To modify the filter of KMs displayed, right-click on an item in the table and select CI Name, CI Type or Metric Name from Add To Filter or Remove From Filter, then click Apply Filter |
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Clears the filter parameters. |
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Applies the filter parameters. |
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Include Detail Level Metrics (##) |
When selected, includes Detail Level KMs in the display. When not selected, only includes high level KMs. The number following the label (x) is the number of detail level metrics available for the currently displayed KMs. |
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Mouseover |
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Group |
The Group name. For displays showing current KM data, this column is only included if the Group By Service checkbox is selected. The table shows one row per Group that a CI is associated with. |
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Service |
The Service name. For displays showing current KM data, this column is only included if the Group By Service checkbox is selected. The table shows one row Service that a CI is associated with. |
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CI Type |
The CI Type. |
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CI Name |
The CI Name. |
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Metric Name |
The name of the metric. This is only included if the Expand Metrics checkbox is selected. It is the user-friendly metric name, which corresponds to a numeric column in one of the caches associated with the CI Type. To see which cache column provides data for this metric, navigate to Architecture - RTView KM Defs. In the table, look in the CITYPE and SELECTOR columns to find the row for your metric. The CACHENAME column lists the name of the cache containing the metric and the METRICNAME column contains the name of the cache column. |
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Metric Value |
The value of the metric. This is only included if the Expand Metrics checkbox is selected. |
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Threshold |
The Alarm Level value for the alert associated with the metric. This column is only included if the Expand Metrics checkbox is selected. To see which alert is associated with this metric, navigate to Architecture - RTView KM Defs. In the table, look in the CITYPE and SELECTOR columns to find the row for your metric. The AlertName column lists the name of the alert associated with the metric. Note: When looking up the alert threshold for a KM, RTView Enterprise first looks to see if there is an alert override on the alert where the AlertIndex exactly matches the CIName (ignoring the ~ and ; delimiters). If an exact match is found, the override Alarm Level is used. If no exact match is found, the Default Alarm Level for the alert is used. Note that some alert overrides only contain a partial index and are not used for KM thresholds. |
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Threshold % |
The percent of the Metric Value against the Threshold. If the Expand Metrics checkbox is selected, this is the Threshold % of a single KM. If the Expand Metrics checkbox is not selected, this is the highest Threshold % for all of the KMs on the CI. Depending on the KM, different scales are applied. By default, no scale is applied, but values are limited to 0-10000. For memory metrics, an exponential scale is applied to the Threshold % so that lower values are diminished. For metrics where the alert is a low alert (an alert that executes when the value goes below the threshold), an inverse scale is applied. The colors in the KM displays are based on this value going from green when the value is close to 0 changing to yellow to orange to red as the value gets closer to 100. Values at or over 100 are shown as red |
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Quality |
Indicates the quality of the data. If the Expand Metrics checkbox is selected, the value is for a single KM on the CI. If the Expand Metrics checkbox is not selected, the value is for all the KMs on the CI, and shows the lowest Quality of those KMs. Possible values are: 0 = No KMs are defined for the CI Type (the color is shown as teal). -1 = KMs are defined for the CI Type, but no data was returned when the metric was queried (the color is shown as gray). 1 = Data was received for the metric (the color is set based on the Threshold % value). |
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Time |
The time stamp of the data. |
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Red indicates the value is at or over 
Yellow indicates the value is between 
Green indicates the value is close to 
Teal indicates no KMs are defined for the CI Type. 
Grey indicates KMs are defined for the CI Type but no data was returned when the metric was queried. 
Red indicates the value is at or over 
Yellow indicates the value is between 
Green indicates the value is close to 
Teal indicates no KMs are defined for the CI Type. 
Grey indicates KMs are defined for the CI Type but no data was returned when the metric was queried. 
. Click Clear 
to clear the filter. 
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